
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQS (Scroll down for more)
What to know about Collagen Jelly?
What to know about Collagen Jelly?
Collagen Jelly is here to take care of your wellness with ease with Four (4) types of Collagen, Three (3) types of Peptides, Four (4) Patented Ingredients. Collagen Jelly is an orange flavored with 1,000 mg of collagen containing a very minimal amount of sugar (2.0 grams per jelly) and carbohydrates. We would recommend taking the product for a long period of time (at least one month) to see maximized results like less acne and pimple reduction.
How should I take it and how should I use the supplement?
How should I take it and how should I use the supplement?
Collagen Jelly contains 5 sticks per box, and you may take one (1) jelly every morning followed by water. The jelly can be taken before or after a meal and should be taken consistently for better results.
Note: One jelly (1) a day is enough to see good results. That being said, you can definitely enjoy 2 or 3 jellies per day for enhanced effects.
How to use: Open, Enjoy, and Sip!
What are the types and benefits of each collagen?
What are the types and benefits of each collagen?
Type I - Skin, Hair, Nails
Type II - Joints, Cartilage
Type V - Eyes, Placenta
Type X - Bone
Is Collagen Jelly suitable for individuals with diabetes, acidity, or weight maintenance concerns?
Is Collagen Jelly suitable for individuals with diabetes, acidity, or weight maintenance concerns?
Yes, this jelly is generally suitable for individuals with concerns related to acidity, blood sugar management, or weight maintenance, as it contains naturally derived ingredients with minimal sugar and ingredients that may help support healthy blood sugar levels and appetite control.
Is the jelly suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the jelly suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Collagen Jelly has shown NO major side effects in research.
Can I take this supplement together with other LivBalance supplements?
Can I take this supplement together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this supplement?
Who can consume this supplement?
It can be taken by 18 years old and above, both genders can take for good skin, eyes, joints, bone, hair, nails and even placenta.
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This supplement is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
When is the expiration date of this supplement?
When is the expiration date of this supplement?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
When am I going to receive my order?
When am I going to receive my order?
Here’s a guide on when you can expect your package via J&T Express:
📍Metro Manila - 2-3 Days
📍Luzon - 2-3 Days
📍Visayas - 5-7 Days
📍Mindanao - 5-7 Days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!