FAQs

Product-Related Questions

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Brand

When was LivBalance founded?

LivBalance was founded in November 2022.

Where are LivBalance's products made?

LivBalance's products are made in Taiwan, in factories approved by international standards such as ISO and HACCP. Not only that, our products are also approved by the FDA of the Philippines.

Can I find LivBalance products in store?

Yes! Visit Mitsukoshi Beauty at Mitsukoshi BGC to find our products in store.

Shipping

Where is delivery available?

We can deliver to anywhere in the nation, and shipping fee is ON US!

Is shipping free?

Usually, the cost of shipping is ₱180. However, we appreciate your interest in LivBalance, so shipping is FREE!

How long does delivery take?

Standard Shipping Time:
Metro Manila: 2~3 days
Luzon: 5~7 days
Other: 7~12 day

Is there same-day delivery?

Yes! We can do same-day delivery for Metro Manila. However, we will not cover the shipping fee.

Customer Service

How can I reach you?

Don't hesitate to reach out through email at nuvie.inc@gmail.com or message us through any of our social media accounts.

What about missing/damaged/incorret order?

Email us at nuvie.inc@gmail.com with your unboxing video, which will serve as the evidence.

Payment

What payment methods are accepted?

We accept credit cards (Visa and Mastercard), Paypal, GCash and Cash on Delivery.

Is my credit card information secure?

Yes! We use an third-party encryption service to process credit card payments, where the information is hidden from us.