Frequently Asked Questions


Tell me about LivBalance!

LivBalance is a health supplement brand committed to making healthy living convenient and elegant.

When was LivBalance founded?

LivBalance was founded in November 2022.

Where are LivBalance's products made?

LivBalance's products are made in Taiwan, in factories approved by international standards such as ISO and HACCP. Not only that, our products are also approved by the FDA of the Philippines.

Can I find LivBalance products in store?

Yes! Visit Mitsukoshi Beauty at Mitsukoshi BGC to find our products in store.


Where is delivery available?

We can deliver to anywhere in the nation, and shipping fee is ON US!

Is shipping free?

Usually, the cost of shipping is ₱180. However, we appreciate your interest in LivBalance, so shipping is FREE!

How long does delivery take?

Standard Shipping Time:
Metro Manila: 2~3 days
Luzon: 5~7 days
Other: 7~12 day

Is there same-day delivery?

Yes! We can do same-day delivery for Metro Manila. However, we will not cover the shipping fee.

Membership & Rewards

How do I become a VIP?

That's easy! Sign up on the top or bottom of the main page by filling out your name, phone number and email.

Customer Service

How can I reach you?

Don't hesitate to reach out through email at or message us through any of our social media accounts.

What about missing/damaged/incorret order?

Email us at with your unboxing video, which will serve as the evidence.

Can I get a refund?

We are sorry that we can't offer a refund once the order has been received, although we can replace the items that are missing/damaged/incorrect.


What payment methods are accepted?

We accept credit cards (Visa and Mastercard), Paypal, GCash and Cash on Delivery.

Is my credit card information secure?

Yes! We use an third-party encryption service to process credit card payments, where the information is hidden from us.

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