Frequently Asked Questions

LivBalance is a health supplement brand committed to making healthy living convenient and elegant.

LivBalance was founded in November 2022.

LivBalance's products are made in Taiwan, in factories approved by international standards such as ISO and HACCP. Not only that, our products are also approved by the FDA of the Philippines.

Yes! Visit Mitsukoshi Beauty at Mitsukoshi BGC to find our products in store.

We can deliver to anywhere in the nation, and shipping fee is ON US!

Usually, the cost of shipping is ₱180. However, we appreciate your interest in LivBalance, so shipping is FREE!

Standard Shipping Time:
Metro Manila: 2~3 days
Luzon: 5~7 days
Other: 7~12 day

Yes! We can do same-day delivery for Metro Manila. However, we will not cover the shipping fee.

That's easy! Sign up on the top or bottom of the main page by filling out your name, phone number and email.

Don't hesitate to reach out through email at nuvie.inc@gmail.com or message us through any of our social media accounts.

Email us at nuvie.inc@gmail.com with your unboxing video, which will serve as the evidence.

We are sorry that we can't offer a refund once the order has been received, although we can replace the items that are missing/damaged/incorrect.

We accept credit cards (Visa and Mastercard), Paypal, GCash and Cash on Delivery.

Yes! We use an third-party encryption service to process credit card payments, where the information is hidden from us.