
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQs (Scroll down for more)
What to know about the Jelly Bundle?
What to know about the Jelly Bundle?
The Jelly Bundle combines Collagen Jelly and Enzymes Jelly for a convenient daily wellness routine. Collagen Jelly supports skin, hair, nails, joints, and bones, while Enzymes Jelly supports digestion and gut wellness. Each jelly comes in an easy-to-enjoy stick format.
How should I take it and how should I use the supplement?
How should I take it and how should I use the supplement?
Take one (1) Collagen Jelly and one (1) Enzymes Jelly per day, preferably in the morning, followed by a glass of water. Both jellies may be taken before or after a meal and can be incorporated into the same daily routine.
How to use: Open, Enjoy, and Sip!
What is the difference between Collagen Jelly and Enzymes Jelly?
What is the difference between Collagen Jelly and Enzymes Jelly?
- Collagen Jelly focuses on beauty and collagen support, with four types of collagen, three types of peptides, and patented ingredients.
- Enzymes Jelly focuses on digestive and gut wellness, featuring Brazilian plant enzymes, chia seeds, Camellia sinensis, Garcinia cambogia, and white kidney bean.
Is the jelly bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the jelly bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Jelly Bundle has shown NO major side effects in research.
Can I take this supplement together with other LivBalance supplements?
Can I take this supplement together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this duo supplement?
Who can consume this duo supplement?
It can be taken by 18 years old and above, both genders can take for easy detox, take care of their gut, skin, eyes, joints, bone, hair, nails and even placenta.
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This supplement is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
When is the expiration date of this duo supplement?
When is the expiration date of this duo supplement?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
When am I going to receive my order?
When am I going to receive my order?
Here’s a guide on when you can expect your package via J&T Express:
📍Metro Manila - 2-3 Days
📍Luzon - 2-3 Days
📍Visayas - 5-7 Days
📍Mindanao - 5-7 Days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!