
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQS (Scroll down for more)
What to know and how to use Collagen NMN + Evening Formula?
What to know and how to use Collagen NMN + Evening Formula?
Evening Formula contains 30 capsules per bottle, and you may take one (1) capsule every evening. This supplement can be taken before or after a meal and should be taken consistently for better results.
Note: Every Evening Formula capsule has 180 mg of collagen.
Is Evening Formula a sleeping medication, or will it cause immediate drowsiness?
Is Evening Formula a sleeping medication, or will it cause immediate drowsiness?
No. Evening Formula is a food supplement, not a sleeping medication or sedative. It is designed to support relaxation and a healthy evening routine rather than cause immediate sleep. For best use, incorporate it consistently into your nightly wellness routine. Individual experiences may vary.
Is the supplement suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the supplement suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Collagen NMN + Evening Formula has shown NO major side effects in research.
Note: Our fish collagen is hydrolyzed, which generally makes it safe even for individuals with seafood allergy. However, a small number of people may still experience allergic reactions. To be 100% sure, we recommend consulting with a physician first.
Can I take this supplement together with other LivBalance supplements?
Can I take this supplement together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this supplement
Who can consume this supplement
It can be taken by 18 years old and above, both genders can take the supplement!
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This supplement is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body
When is the expiration date of this supplement?
When is the expiration date of this supplement?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
What is the purpose of Japanese-Sealing Technology on the capsules?
What is the purpose of Japanese-Sealing Technology on the capsules?
LivBalance capsules use Japanese-Sealed Capsule Technology, which helps protect the ingredients from oxygen and moisture to help maintain their quality and stability until consumption. Because of this secure sealing, the capsule may be more difficult to open and we don’t recommend opening the capsule. For the best experience, we recommend taking the capsule whole with water.
What is the estimated delivery time for my order?
What is the estimated delivery time for my order?
Here’s a guide on when you can expect your package via J&T Express and SPX!
📍Luzon / Metro Manila (via J&T): 2-3 days
📍Visayas (via SPX): 2-3 days
📍Mindanao (via SPX): 3-5 days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made