
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQs (Gut Health Duo)
What to know and how to use Gut Health Duo?
What to know and how to use Gut Health Duo?
Enzymes Jelly (5 sticks/box): 1 stick every day
100 Billion Probiotics (10 sachets/box): 1 sachet every day
Every supplement can be taken before or after a meal and should be taken consistently for better results!
How to use: Open, Turn, Sip, and Enjoy!
100 Billion Probiotics is available in Value Box!
What is the difference between Enzymes Jelly and 100 Billion Probiotics?
What is the difference between Enzymes Jelly and 100 Billion Probiotics?
- Enzymes Jelly provides immediate digestive support (within 6 to 8 hours) by breaking down food and relieving post-meal bloating. Enzymes Jelly is a mixed berries flavored.
- 100 Billion Probiotics Powder works for long-term gut care by balancing your microbiome and supporting immune health. Taken together, they offer complete fast-acting and long-term digestive support. 100 Billion Probiotics is Blueberry Ice cream flavored.
How does the 100 Billion Probiotic powder help my digestive system?
How does the 100 Billion Probiotic powder help my digestive system?
Every 100 Billion Probiotics powder sachet contains 10 strains to provide diverse microbiome support and help support digestive wellness and gut health. “LIVE probiotics” refers to active beneficial bacteria (CFU). A higher CFU count provides stronger support for gut health, especially when combined with technologies that improve survival through digestion.
What is inside of Enzymes Jelly?
What is inside of Enzymes Jelly?
LivBalance Enzymes Jelly takes good care of our gut by enhancing digestion, strengthening metabolism and eliminating toxins.
Each jelly has 500 mg of chia seeds and has 1.3 grams of sugar per jelly. The Brazilia Enzymes are extracted from 80 plants such as Acai, Kiwi, Kale and Camu-Camu, all of which are highly nutritious and effective in maintaining superb functions of the body.
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Gut Health Duo has shown NO major side effects in research.
Can I take this bundle together with other LivBalance supplements?
Can I take this bundle together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this duo bundle?
Who can consume this duo bundle?
Enzymes Jelly should be taken by 18 years old and above while 100 Billion Probiotics are allowed for children and above! This bundle may be taken by any genders whom prioritize Gut Health!
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This bundle is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
When is the expiration date of this bundle?
When is the expiration date of this bundle?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
What is the estimated delivery time for my order?
What is the estimated delivery time for my order?
Here’s a guide on when you can expect your package via J&T Express and SPX!
📍Luzon / Metro Manila (via J&T): 2-3 days
📍Visayas (via SPX): 2-3 days
📍Mindanao (via SPX): 3-5 days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!