
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQS (Scroll down for more)
Can it be for women who are still not in menopause yet?
Can it be for women who are still not in menopause yet?
Yes, Ma’am! 💗
LivBalance Collagen NMN + Women’s Formula is also great for women who are not yet in menopause.
And don’t worry — taking this supplement will NOT make menopause come early. It simply supports your overall feminine wellness; it does not affect or speed up your natural hormonal timeline.
This formula can help you with:
✨ Urinary & feminine health (Cranberry for UTI support + reduced itching/odor)
✨ Skin anti-aging (Naticol® Collagen + NMN for smoother, brighter skin)
What are the main ingredients?
What are the main ingredients?
Crantiva™ Cranberry (US) – Prevent UTI & Fight Odor, Itching & Menopausal Discomfort
Naticol® Fish Collagen (France) – Youthful & Radiant Skin
Haplex® Plus Hyaluronic Acid – Maintain Skin Moisture Level
Biotin – Promote Hair Growth & Prevent Hair Loss
NMN – Support Anti-Aging at a Cellular Level
Probiotics – Regular Bowel Movement
Acerola – Strong Antioxidant to Enhance Immunity
What is the recommended dosage and when to take? What age range is this supplement suitable for?
What is the recommended dosage and when to take? What age range is this supplement suitable for?
One (1) capsule daily in the morning. Ages 18 and above can take the supplement!
Are there any side effects?
Are there any side effects?
As a dietary supplement approved by the FDA, LivBalance Collagen NMN + Women's Formula has shown NO major side effects in research.
Is LivBalance's Collagen NMN + Women's Formula for pregnant and lactating women?
Is LivBalance's Collagen NMN + Women's Formula for pregnant and lactating women?
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
How much collagen in a capsule?
How much collagen in a capsule?
1 capsule contains 265mg of collagen.
Have seafood allergy, can I take this?
Have seafood allergy, can I take this?
Our fish collagen is hydrolyzed, which generally makes it safe even for individuals with seafood allergy. However, a small number of people may still experience allergic reactions. To be 100% sure, we recommend consulting with physician first.
Suitable if I have Diabetes/GERD/Other Medical Conditions?
Suitable if I have Diabetes/GERD/Other Medical Conditions?
💚 Yes, it is suitable!
✨ It contains no harmful chemicals and is made of natural ingredients only, making it safe even for people with Diabetes, GERD, and other medical conditions.
Can I find the product on Shopee, Lazada, and TikTok?
Can I find the product on Shopee, Lazada, and TikTok?
Yes, you can also find our products on Shopee, Lazada, and TikTok Shop by searching LivBalance — but brand-related promotions are only available on the website.
Suitable if I am taking medications?
Suitable if I am taking medications?
💚 Yes, it is suitable!
✨ It contains no harmful chemicals and is made of natural ingredients only, making it safe even for people taking medications.
When can I receive my order?
When can I receive my order?
Here’s a guide on when you can expect your package via 𝗝&𝗧 𝗘𝘅𝗽𝗿𝗲𝘀𝘀:
📍Metro Manila - 2-3 Days
📍Luzon - 2-3 Days
📍Visayas - 5-7 Days
📍Mindanao - 5-7 Days
(Estimated days are not exact)
When is the Expiration Date?
When is the Expiration Date?
The expiration date is two years after the manufacturing date.
Can I take this together with other LivBalance supplements?
Can I take this together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!
Can I take Women's Formula during my period?
Can I take Women's Formula during my period?
Yes. Women's Formula is designed for daily use and may be taken consistently, including during your menstrual cycle.
What is the difference between Women's Formula and MenoCare?
What is the difference between Women's Formula and MenoCare?
Both products are formulated to support women's health, but they are designed for different purposes.
- Women's Formula is suitable for women who want daily nutritional support for overall feminine wellness, helping with UTI prevention, intimate issues, menopausal symptoms and supporting youthful, radiant skin.
- MenoCare is specially formulated for women experiencing menopause or perimenopause, helping relieve hot flashes, ease menopausal symptoms, and support hormonal balance.
What is the purpose of Japanese-Sealing Technology on the capsules?
What is the purpose of Japanese-Sealing Technology on the capsules?
LivBalance capsules use Japanese-Sealed Capsule Technology, which helps protect the ingredients from oxygen and moisture to help maintain their quality and stability until consumption. Because of this secure sealing, the capsule may be more difficult to open and we don’t recommend opening the capsule. For the best experience, we recommend taking the capsule whole with water.