
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQS (Women's & Evening Duo)
What to know and how to use NMN Duo?
What to know and how to use NMN Duo?
Women’s Formula (30 capsules/bottle): 1 capsule every morning
Evening Formula (30 capsules/bottle): 1 capsule every night
Every supplement can be taken before or after a meal and should be taken consistently for better results!
How to use: Press, Turn, and Open.
Women’s Formula and Evening Formula contain 30 capsules per bottle. This duo supplement can be taken before or after a meal and should be taken consistently for better results. Every Women’s Formula capsule has 265 mg of collagen and every Evening Formula capsule has 180 mg of collagen.
Why Should I Take Both Women’s Formula and Evening Formula?
Why Should I Take Both Women’s Formula and Evening Formula?
The two formulas are designed to complement different aspects of your daily wellness routine. Women’s Formula supports everyday feminine wellness during the day, while Evening Formula supports relaxation and restful evenings. Taking both allows you to incorporate targeted support into both your daytime and nighttime routines. You may also start with one formula and add the other based on your individual wellness needs.
What is the difference between the Women's Formula and Evening Formula?
What is the difference between the Women's Formula and Evening Formula?
- Women’s Formula (AM): Supports feminine wellness, urinary tract and intimate health, freshness, and daily confidence with ingredients such as cranberry, women-specific probiotics, biotin, and acerola. It is best taken in the morning.
- Evening Formula (PM): Supports relaxation, stress reduction, restful sleep, and overnight skin recovery with ingredients such as ashwagandha, GABA, magnesium, and calcium. It is best taken in the evening before bedtime.
Can Women’s Formula be taken during menstruation and by both premenopausal and menopausal women?
Can Women’s Formula be taken during menstruation and by both premenopausal and menopausal women?
Yes! Women's Formula is designed for daily use and may be taken consistently, including during your menstrual cycle and taking this supplement will NOT make menopause come early. It simply supports your overall feminine wellness; it does not affect or speed up your natural hormonal timeline.
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Women & Evening Duo has shown NO major side effects in research.
Can I take this bundle together with other LivBalance supplements?
Can I take this bundle together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this duo bundle?
Who can consume this duo bundle?
It can be taken by 18 years old and above, men can also take Collagen NMN + Evening Formula
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This bundle is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
When is the expiration date of this bundle?
When is the expiration date of this bundle?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
What is the purpose of Japanese-Sealing Technology on the capsules?
What is the purpose of Japanese-Sealing Technology on the capsules?
LivBalance capsules use Japanese-Sealed Capsule Technology, which helps protect the ingredients from oxygen and moisture to help maintain their quality and stability until consumption. Because of this secure sealing, the capsule may be more difficult to open and we don’t recommend opening the capsule. For the best experience, we recommend taking the capsule whole with wate
What Is the Estimated Delivery Time for My Order?
What Is the Estimated Delivery Time for My Order?
Here’s a guide on when you can expect your package via 𝗝&𝗧 𝗘𝘅𝗽𝗿𝗲𝘀𝘀:
📍Metro Manila - 2-3 Days
📍Luzon - 2-3 Days
📍Visayas - 5-7 Days
📍Mindanao - 5-7 Days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made