
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
-
Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
-
Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
-
This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
-
If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
-
The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQs (Stress and Hair Fall Duo)
What to know and how to take Destress & Regrowth Duo?
What to know and how to take Destress & Regrowth Duo?
Collagen Hair Formula (30 capsules/bottle): 1 capsule everyday.
Magnesium Glycinate (60 capsules/bottle): 2 capsules every night
How to use: Press, Turn, and Open.
Collagen Hair Formula can be taken before or after meals, while Pure Magnesium Glycinate is best taken before bedtime. For optimal results, take both supplements consistently as part of your daily routine.
Can I continue using my regular hair care and salon treatments while taking the duo?
Can I continue using my regular hair care and salon treatments while taking the duo?
Yes. Collagen Hair Formula is designed to provide nutritional support from within and can be incorporated alongside your regular hair care routine, including shampoos, serums, hair coloring, keratin treatments, rebonding, and salon services. It is suitable for various hair types, including chemically treated hair.
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Is the bundle suitable with any medical condition or taking maintenance medication? Are there any side effects?
Yes, it is generally suitable as this product is made with 100% natural ingredients and as a dietary supplement approved by the FDA, LivBalance’s Destress and Regrowth Duo has shown NO major side effects in research.
Can I take this bundle together with other LivBalance supplements?
Can I take this bundle together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Who can consume this bundle?
Who can consume this bundle?
It can be taken by 18 years old and above, both genders can take the supplements as well!
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This bundle is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
When is the expiration date of this bundle?
When is the expiration date of this bundle?
We only ship products with plenty of shelf life left, ensuring you have ample time to use them before they expire.
What is the purpose of Japanese-Sealing Technology on the capsules
What is the purpose of Japanese-Sealing Technology on the capsules
LivBalance capsules use Japanese-Sealed Capsule Technology, which helps protect the ingredients from oxygen and moisture to help maintain their quality and stability until consumption. Because of this secure sealing, the capsule may be more difficult to open and we don’t recommend opening the capsule. For the best experience, we recommend taking the capsule whole with water.
What is the estimated delivery time for my order?
What is the estimated delivery time for my order?
Here’s a guide on when you can expect your package via J&T Express and SPX!
📍Luzon / Metro Manila (via J&T): 2-3 days
📍Visayas (via SPX): 2-3 days
📍Mindanao (via SPX): 3-5 days
(Estimated days are not exact)
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!