
REFUND POLICY
At LivBalance, we stand by the quality and effectiveness of our products. That’s why we offer a 7-Day Satisfaction Refund—so you can try our product with confidence.
If you're not satisfied after trying the product for the first time, simply contact our customer support or message us on our official FB account within 7 days of receiving your order.
No questions asked. We’ll process a full refund for you.
How It Works:
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Contact LivBalance Customer Support or message us on our official FB account to activate your "7-Day Satisfaction Refund."
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Send back the unused product or even the empty packaging. Once received, we’ll initiate the refund process.
Refunds are typically completed within 5 business days.
Please Note:
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This guarantee applies to your first-time purchase of each product only. Repeat purchases of the same item are not eligible for a satisfaction refund.
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If any free gifts included with your order have been opened or used, they will be considered part of your satisfaction trial—but their value is not included in the refund.
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The 7-Day Satisfaction Refund is a special policy of LivBalance. We reserve the right to verify and make final decisions regarding eligibility.
FAQS (Evening Formula) (Scroll down for more)
Suitable if I have Diabetes/GERD/Other Medical Conditions?
Suitable if I have Diabetes/GERD/Other Medical Conditions?
💚 Yes, it is suitable!
✨ It contains no harmful chemicals and is made of natural ingredients only, making it safe even for people with Diabetes, GERD, and other medical conditions.
FDA approved?
FDA approved?
Yes, all our products are FDA approved, thus safe to take without worries.
What is the recommended dosage and when to take ?
What is the recommended dosage and when to take ?
One capsule daily before bed.
Are there any side effects?
Are there any side effects?
As a dietary supplement approved by the FDA, LivBalance Collagen NMN + Evening Formula has shown NO major side effects in research.
Is LivBalance's Collagen NMN + Evening Formula for pregnant and lactating women?
Is LivBalance's Collagen NMN + Evening Formula for pregnant and lactating women?
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
How many capsule in one bottle?
How many capsule in one bottle?
There are 30 capsules in each bottle.
How much collagen in a capsule?
How much collagen in a capsule?
1 capsule contains 180mg of collagen.
What are the main ingredients?
What are the main ingredients?
Gababioitics® (Taiwan)
Sensoril® Ashwagandha (US)
Naticol® Fish Collagen (France)
NMN
Hyaluronic Acid
Calcium
Magnesium
Can I take this together with other LivBalance supplements?
Can I take this together with other LivBalance supplements?
Yes, some LivBalance supplements can be taken together. The best combination depends on your health goals and concerns. If you're unsure, feel free to contact our customer support for personalized recommendations.
Where are LivBalance products made?
Where are LivBalance products made?
LivBalance products are proudly Made in Taiwan using carefully selected ingredients and quality manufacturing standards.
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Can I use my Senior Citizen or PWD discount when purchasing LivBalance products?
Currently, Senior Citizen and PWD discounts are not applicable to LivBalance products. As our products are food supplements, they are not covered under the mandatory discount provisions for FDA-registered medicines. We appreciate your understanding and support. However, we do have rewards for every successful purchase you made!
What is the difference between Magnesium and Evening Formula?
What is the difference between Magnesium and Evening Formula?
Both products are designed to support your nighttime wellness, but they have different formulations and purposes.
- Magnesium is ideal for those looking to add magnesium to their daily routine, easing everyday stress and anxiety while supporting deeper, more restful sleep.
- Evening Formula is a comprehensive nighttime supplement that combines multiple ingredients, including collagen and NMN, together with magnesium, to reduce stress, support nighttime rejuvenation, and promote quality sleep.
What is the purpose of Japanese-Sealing Technology on the capsules?
What is the purpose of Japanese-Sealing Technology on the capsules?
LivBalance capsules use Japanese-Sealed Capsule Technology, which helps protect the ingredients from oxygen and moisture to help maintain their quality and stability until consumption. Because of this secure sealing, the capsule may be more difficult to open and we don’t recommend opening the capsule. For the best experience, we recommend taking the capsule whole with water.
FAQS (Pure Magnesium)
FDA approved?
FDA approved?
Yes, all our products are FDA approved, thus safe to take without worries. Certificates can be found at their respective product pages.
What are the main ingredients?
What are the main ingredients?
100% Pure Magnesium Glycinate
What is the recommended dosage and when to take ?
What is the recommended dosage and when to take ?
Two capsules before bed daily
Are there any side effects?
Are there any side effects?
As a dietary supplement approved by the FDA, LivBalance Pure Magnesium has shown NO major side effects in research.
Is LivBalance Pure Magnesium for pregnant and lactating women?
Is LivBalance Pure Magnesium for pregnant and lactating women?
Our company's nutritionist has assessed this supplement as suitable for pregnant and lactating women. This is formulated with carefully selected natural ingredients to provide nutritional support while remaining gentle on the body!
How many capsules in one bottle?
How many capsules in one bottle?
There are 60 capsules in each bottle.
Suitable if I have Diabetes/GERD/Other Medical Conditions?
Suitable if I have Diabetes/GERD/Other Medical Conditions?
💚 Yes, it is suitable!
✨ It contains no harmful chemicals and is made of natural ingredients only, making it safe even for people with Diabetes, GERD, and other medical conditions.
What is the capsule made of?
What is the capsule made of?
LivBalance Magnesium Glycinate uses a food-grade bovine hides gelatin capsule, a commonly used material in dietary supplements. It is designed for safe consumption and helps protect the ingredients until they are taken.
Can I take Magnesium Glycinate even if I feel well?
Can I take Magnesium Glycinate even if I feel well?
Yes. LivBalance Magnesium Glycinate is designed to support your daily wellness routine and help meet your body's daily magnesium needs. Consistent daily use is recommended as part of a healthy lifestyle.